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  1. What are the District's office hours?
  2. How can I contact the District?
  3. Where is the District located?
  4. How often does the District bill for service?
  5. What payment methods does the District accept?
  6. Where can I make a payment?
  7. Am I able to drop of my payment if the office is closed?
  8. What notice does the District give to customers who are in danger of having their service shutoff for nonpayment?
  9. What is the service charge?
  10. Is there a grace period on payment due dates?
  11. Can I get a reversal on a late charge?
  12. How do I start and/or discontinue service?
  13. What is the cost of one unit of water?
  14. How many gallons are in one unit of water?
  15. Where do we get our water from?
  16. Where is my water meter located?
  17. How can I tell if I have a water leak?
  18. When are commission meetings scheduled?
1

1. What are the District's office hours? Back to Top

The District’s office hours are Monday thru Friday 8:00 AM – 5:00 PM


2. How can I contact the District? Back to Top

Laguna Beach County Water District
P.O. Box 987
Laguna Beach, CA 92652
Office: 949.494.1041
FAX: 949.497.1021


3. Where are you located? Back to Top

The District’s headquarters is located on the corner of Third St. and Forest Avenue near City Hall and the Fire Station in downtown Laguna.


4. How often does the District bill for service?  Back to Top

Unless otherwise indicated in the section titled “service period” on your water bill, the District bills two months of water service (60) days.


5. What payment methods does the District accept? Back to Top

You can make a payment with a check, money order, cash or the District's AutoPay program.


6. Where can I make a payment? Back to Top

All payments should be made at the District’s office or by U.S. Mail.


7. Am I able to drop off my payment if your office is closed? Back to Top

Yes, there is an overnight drop box located at the front entrance of the District’s headquarters.


8. What notice does the District give to customers that are in danger of having their service shut off due to nonpayment? Back to Top

Your bill is due and payable upon presentation and becomes delinquent 21 days after date of invoice. After 21 days, a 48-hour Notice will be issued. The notice advises you that if the delinquent bill is not paid within 48 hours, water service may be terminated without further notice, in accordance with applicable rules and regulations of the District. 

Upon termination for nonpayment, water service will be restored only after full payment is made of all outstanding water charges and reconnection fees.


9. What is the service charge? Back to Top

The service charge is based upon the size of the water meter that covers costs associated with providing water to the serviced property. It includes routine maintenance of the water distribution system and is not based on water consumption. 


10. Is there a grace period on payment due dates?  Back to Top

There is no grace period on late payments. Payment is due on the date that appears on the bill.


11. Can I get a reversal on a late charge? Back to Top

A one-time reversal can be given on a late charge.


12. How do I start and/or discontinue service? Back to Top

To start or discontinue service, please call District customer service at
949.494.1041.


13. Where is my water meter located? Back to Top

Your meter is usually located by the curb in front of your home and is housed in a concrete box usually marked 'water.'

Please contact the District if you need on-site assistance or have any questions regarding your meter. 


14. How can I tell if I have a water leak? Back to Top

Turn off and leave off all water taps inside and outside your home. Record the meter reading and return in two to three hours to check for movement. If the meter reading has changed, you may have a leak.

Many meters have a small red triangle on the meter face that is designed to detect even small leaks. If this red triangle is moving when you have all water off inside and outside your home, you may have a leak.

If you suspect you have a leak, we encourage you to call the District’s customer service line and a field representative can be dispatched to your location for further assistance.


15. Where does our water come from? Back to Top

Laguna Beach County Water District receives water from both the Colorado River, supplied by the Metropolitan Water District of Southern California and Northern California through the State Water Project.    


16. How many gallons are in one unit of water? Back to Top

748 gallons or 100 cubic feet.


17. What is the cost of one unit of water? Back to Top

Single Family Residential      Tier-One (0-30 units) = $3.02 per unit
                                            Tier-Two (31 and above units) = $3.29 per unit

All Other Customer Classes     $3.17 per unit

18. When are Commission Meetings scheduled? Back to Top

Regular District Commission Meetings are held at 4:30 PM on the 2nd and 4th Tuesday of each month at the District office. These meetings are open to the public.
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