In 2017, the District installed an Advanced Metering Infrastructure (AMI) system across our service area. The project included enhancing every residential and commercial water meter with new, state-of-the-art technology that wirelessly communicates usage data to the District. The new meters are able to collect multiple remote meter reads per day, allowing for better leak detection and improved customer service. The $2.6 million project was funded through your water rate at no additional cost to you and a $300,000 United States Bureau of Reclamation WaterSMART: Water and Energy Efficiency Grant, awarded to the District.
In 2018, a customer web portal will be launched to give you access to your own detailed water usage information, as well as allow you to better manage and budget your water consumption. The ability to better understand and view your water use in near-real-time can have a profound impact on water consumption and your conservation efforts.
Your water meter can tell you how much water you're using during a given time period and can help you monitor the amount of water you use indoors and outdoors on a daily basis. If you need on-site assistance or have questions regarding your meter, please contact our customer service representatives at (949) 494-1041.
How to locate your meter
Your meter is usually located by the curb in front of your home and is housed in a concrete box marked "water." Please keep in mind that your water meter is located in a public right-of-way. When landscaping or fencing your yard, maintain enough distance from the meter box to allow us to service or repair the meter. It is the property owner's responsibility to ensure that the meter box is visible and accessible at all times.
How to read your meter
Most District water meters are inside in-ground concrete boxes near the street curb. To expose the gauge, carefully remove the cover and flip open the meter's cap. Notice: When removing the meter cover, be careful not to disconnect or damage the communication wire between the meter and the transmitter located on the cover.
You can access your water use information through Customer Connect, our customer web portal. The Portal provides you access to your own detailed water usage information, as well as allow you to better manage and budget your water consumption. The ability to better understand and view your water use in near-real-time can have a profound impact on water consumption and your conservation efforts.
The numbers preceding the decimal point indicate the amount of water registered in cubic feet (cf). You can compare this number with the number indicated on your water bill. One unit (100 cubic feet) of water equals 748 gallons of water used.
As water flows through your meter a plus symbol will appear below the meter read numbers. If all water in the home is turned off and the symbol remains, you may have a leak.